Returns

We hope you love your Bon Lo products. But if you change your mind, you have the right to return your order within 14 days of receiving it.

  • Products must be returned unused, unopened, and in their original packaging.

  • For hygiene reasons, we cannot accept returns of products that have been opened.

  • Promotional gifts received with your order must also be returned.

How to return your order

Step 1
Contact our customer care team through this contact form and include your order number.

Step 2
We will send you instructions and a return label. If you choose another return method, we are unable to cover the shipping fee.

Step 3
Package your items carefully to avoid damage during transit. Keep proof of postage until your return has been processed.

Step 4
Once we receive and inspect your return, we will process your refund within 14 days. Refunds are made to the original payment method.